Client  Stories

The Face of Humility

I met him in what is soon to be a prestigious downtown Columbus location. The entrance to his office was unlike any office I had ever encountered. Ascending two flights of newly painted, black metal stairs encased by perfectly restored, original brickwork and handsomely framed, historic photographs, I found myself surprisingly confronted by a narrow, black, metal bridge that crossed back over the staircase I had just climbed. The crisp, clean and unpretentious bridge led precisely straight to a small, single black door with no meaningful identification.
 
"Am I at the right place," I thought. I looked around but discovered no other helpful markers or signage. So, I slowly proceeded across the bridge and toward the door. Once there, I hesitated for a moment, again questioning my ability to follow directions. But, having no other options, and after thoroughly casing my surroundings and realizing there was no doorbell, door knocker, intercom system or cameras, I reached for the plain, silver metal doorknob.
 
With one simple turn, the door opened to reveal an open, airy, sun-drenched space accented with warm hardwood floors, exposed brick walls and elevated loft areas that would impress even the most particular and refined New York City native.   A well-groomed, neatly but casually dressed man in his mid-forties started to approach me. He was wearing a tweed coat over a color-coordinated vest and sported a tightly cropped, grayish beard. His smile was genuine and his friendly eyes conveyed a sincerity that is so very rare today.
 
"Hi, I'm Kyle. May I help you?" he asked. I stood there somewhat stunned. I was expecting someone much older. Someone who was going to tell me his story of how he immigrated here from Russia to escape persecution. Someone who was going to describe in great detail how he struggled to find his way in the new world. Someone who was going to paint a vivid and emotional picture of how the special people at Jewish Family Services helped him get on his feet, find work and experience the true American dream.
 
What I found was someone much different.
 
I found a person who has truly been blessed throughout his life. He had an idyllic childhood surrounded by loving, supportive, successful and inspirational parents and relatives. He attended one of the best private high schools in the Columbus area and graduated from a  renowned west coast university.
 
Realizing that the questions I had prepared for my subject were now inappropriate and inadequate, I let the interview unfold in a more free-flowing, natural and conversational manner.
 
What I uncovered, or I should say, what effortlessly flowed forth from this highly intellectual yet unassuming individual, was a reverent insight that not only revealed the character of Kyle but also the essence of Jewish Family Services (JFS): humility. 
 
Kyle was first exposed to JFS by his mother who assisted the first wave of immigrating Russian-Jews by helping them find work and establish their new lives on the east side of Columbus. She was also elected president of JFS during the 1970s.  He grew up in a caring household witnessing first-hand and living the words spoken by Abraham thousands of years ago, "I am my brother's keeper." These words reverberated deep within Kyle throughout his youth, during his tenure as JFS president in the 1990s, and continuing even today.
 
As he recalled his days as president of JFS, and the memories started "flooding back" to him, he fondly remembered all of those who so faithfully and selflessly served with him. All of those fellow board members, associates and volunteers at JFS who willingly gave of their time, energy and finances to help those in need. He is proud of how far JFS has come, how many the organization has helped, and the lasting friendships he has formed with others involved with JFS.
 
As I began to conclude the interview, Kyle once again stressed that JFS is all about humility. He wanted to be sure that I fully understood that it is the core Judaic values of serving others and living a life of humility that is the very heart, the very essence, of JFS. He also wanted me to clearly comprehend just how much he was helped personally through his association with JFS. As JFS president, he and his team faced many great challenges and achieved many great successes. "JFS allowed me an outlet through which my board and I could give back to the community," he stated. "It was truly a symbiotic relationship," he continued.
 
As I left, closing the simple, black metal door behind me, and starting back across the bridge spanning the staircase, I felt humbled. Humbled to have met a man like Kyle. Humbled to have had the opportunity to discover the history and self-sacrificing people behind JFS. Humbled to be reminded that we are all placed on this earth not to be served, but to serve.
 
I, indeed, had stared into the face of humility, and am better for it.
 
Perry is president of PPA Graphics, Inc., a 25-year-old, full-service, advertising and design agency located In Canal Winchester, Ohio.

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Wednesday, September 08, 2010
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